Terms of Service

The Lavish Laundry & Cleaning Services provides professional cleaning and related services, which may include:

• Laundry and garment care
• Washing and drying
• Ironing and folding
• Dry-cleaning services where available
• Pickup and delivery
• Residential cleaning
• Commercial and office cleaning
• Deep cleaning
• Move-in and move-out cleaning
• Post-construction cleaning
• Rug and carpet washing
• Sofa and upholstery cleaning
• Mattress cleaning
• Fumigation and pest-control-related services
• Property and facility cleaning
• Cleaning subscriptions and recurring services
• Other cleaning, laundry, sanitation, and related services advertised or offered by Lavish from time to time

The exact services available, prices, turnaround times, locations, and service conditions may vary depending on the customer's location, property, item, service type, and specific requirements.

You must provide accurate and complete information when requesting our services.

Depending on the service, we may require:

• Your full name
• Telephone number
• Email address
• Pickup or service address
• Delivery address
• Description of items or property
• Preferred pickup or service date
• Preferred delivery date
• Special instructions
• Access instructions
• Information concerning stains, damage, delicate materials, or other relevant conditions

You are responsible for ensuring that information supplied to us is accurate.

We may contact you using the contact details provided to confirm an order, appointment, payment, pickup, delivery, or other service-related matter.

Submitting a request through our website, social media, telephone, WhatsApp, or other communication channel does not necessarily mean that an appointment or order has been confirmed.

A booking may be considered confirmed only after:

1. We have accepted the request;
2. The service details and price have been agreed;
3. Any required deposit or payment has been received; and
4. A confirmation has been provided by Lavish.

For services requiring inspection or quotation, the initial price provided may be an estimate. The final price may change if the actual condition, quantity, size, accessibility, material, level of contamination, or scope of work differs materially from the information originally supplied.

Where a revised price is necessary, we will communicate the change before proceeding with additional chargeable work where reasonably practicable.

Our prices may depend on factors including:

• Type of service
• Quantity or number of items
• Size and condition of the property
• Type and condition of fabric or material
• Severity of stains or dirt
• Type of rug or upholstery
• Required cleaning method
• Level of infestation for fumigation
• Number of personnel required
• Equipment required
• Distance and transportation
• Additional treatments or services
• Access conditions
• Urgent or same-day service requests

Unless expressly stated otherwise, quotations do not include services or materials outside the agreed scope.

A quotation may have an expiry period where specified. Prices may change without prior notice for future orders, although a confirmed order will ordinarily be governed by the agreed price unless additional work or circumstances require a reasonable adjustment.

We aim to provide accurate pricing information and clear descriptions of our services. Nigerian consumer-protection guidance requires businesses to provide material information and clear price disclosures.

Payment may be required before, during, or after the service depending on the nature of the order.

Accepted payment methods may include bank transfer, electronic payment, card payment, approved online payment methods, or other payment methods communicated by Lavish.

Where a deposit is required, the booking may not be confirmed until the required deposit has been received.

Customers are responsible for paying the agreed service price and any separately disclosed applicable charges, including:

• Pickup or delivery fees
• Transportation charges
• Additional cleaning or treatment charges
• Extra labour charges
• Special handling charges
• Applicable taxes or government charges, where applicable

Customers should retain their payment confirmation or receipt.

Where pickup and delivery are included or purchased:

• Customers must provide an accurate pickup and delivery address.
• Customers must ensure that items are ready for collection at the agreed time.
• Someone authorized by the customer should be available where access or handover is required.
• Delivery schedules may be affected by traffic, weather, road conditions, vehicle issues, operational delays, or other circumstances beyond our reasonable control.
• Delivery times are estimates unless a specific delivery commitment has been expressly confirmed.
• Additional delivery attempts may attract additional charges where the failure to complete delivery is attributable to the customer.

We are not responsible for delays caused by inaccurate addresses, unavailable recipients, restricted access, inability to contact the customer, or circumstances beyond our reasonable control.

7.1 Customer's Responsibility Before Submission

Before handing items to Lavish, customers should:

• Empty all pockets.
• Remove money and personal belongings.
• Remove detachable accessories where appropriate.
• Identify delicate, expensive, antique, sentimental, or unusual items.
• Inform us of special washing or handling instructions.
• Inform us of known stains, damage, weak seams, fading, previous repairs, or other conditions that may affect cleaning.

Customers remain responsible for personal belongings accidentally left in pockets or attached to clothing.

7.2 Cleaning Results

We will use reasonable professional care when processing garments and other items.

However, cleaning cannot guarantee the complete removal of every stain, odour, mark, discoloration, or contamination.

Results may depend on:

• Age of the stain
• Type of stain
• Previous cleaning attempts
• Fabric composition
• Dye stability
• Manufacturer's care instructions
• Condition of the item
• Exposure to chemicals
• Heat sensitivity
• Construction of the garment
• Previous wear or deterioration

Some stains may be permanent or may require specialized treatment. We will not intentionally use a cleaning method that we reasonably believe is unsuitable for an item based on the information available to us.

7.3 Delicate, Special, Luxury and High-Value Items

Customers must inform us before processing any item that is:

• Designer or luxury
• Antique or vintage
• Hand-painted
• Hand-dyed
• Embroidered
• Beaded
• Sequined
• Made from delicate fabric
• Made from leather, suede, fur, silk, or another specialty material
• Particularly valuable
• Sentimental or irreplaceable

Where an item requires specialist treatment that we do not provide, we may decline the item or recommend an alternative service provider.

We may document the condition of items before processing where reasonably practicable.

Customers acknowledge that items may have pre-existing conditions such as:

• Weak seams
• Fabric deterioration
• Tears
• Fading
• Colour instability
• Shrinkage from previous washing
• Delamination
• Loose buttons
• Loose threads
• Brittle materials
• Previous repairs
• Manufacturer defects
• Age-related deterioration

Where such conditions create a reasonable risk that ordinary professional cleaning may worsen the condition, we may decline the item or obtain the customer's authorization to proceed. Where reasonably practicable, we may notify the customer of visible concerns before processing.

Lavish takes reasonable care of customer property while it is in our possession. If an item is lost or damaged while under our care, customers should notify us promptly so that we can investigate and determine an appropriate resolution in accordance with applicable law and the circumstances of the case.

We will consider relevant factors including:

• The condition of the item when received
• The item's age
• The item's original purchase price where reasonably verifiable
• Depreciation and current value
• The nature of the damage
• Whether the damage was pre-existing
• Manufacturer's care instructions
• Whether the item was suitable for the requested cleaning method
• Whether the customer disclosed relevant information
• Any other relevant evidence

Customers may be requested to provide reasonable evidence of ownership, purchase, value, or condition. Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded under applicable Nigerian law.

Customers must remove all personal belongings from clothing, bags, bedding, and other items before handing them to us. Lavish is not responsible for ordinary loss or damage to cash, jewelry, documents, electronics, keys, cards, cosmetics, or other personal belongings inadvertently left inside items where such belongings were not disclosed to us.

Where an item is discovered during processing, we may retain it safely and attempt to return it to the customer.

Rug, carpet, sofa, mattress, upholstery, and related cleaning services may involve specialized equipment, water, detergents, stain-removal products, extraction, brushing, drying, or other treatment methods.

Customers must disclose, where known:

• Material or fibre type
• Age of the item
• Previous cleaning
• Previous water damage
• Colour bleeding
• Dye instability
• Existing stains
• Mould or mildew
• Pet contamination
• Structural damage
• Previous repairs

Some rugs and upholstery require specialist treatment. Lavish may decline to process an item where we reasonably believe the requested treatment presents an unacceptable risk of damage. Cleaning may improve the appearance and hygiene of an item but cannot guarantee that every stain, odour, discoloration, embedded contaminant, or existing defect will be removed.

Customers acknowledge that professionally cleaned rugs, upholstery, mattresses, and other items may require appropriate drying time. Customers should follow any drying, ventilation, usage, or care instructions provided after service. Lavish is not responsible for damage arising from a customer's failure to follow reasonable post-service care instructions.

For cleaning services performed at a customer's home, office, shop, facility, or other premises:

• The customer must provide reasonable access to the premises.
• The customer must disclose relevant hazards or unusual conditions.
• The customer should secure valuables, cash, sensitive documents, medications, and personal belongings.
• The customer must provide access to agreed areas.
• Where required, reasonable access to water, electricity, parking, or other necessary facilities should be provided.
• Additional work outside the agreed scope may attract additional charges.

The quoted service may be based on information supplied by the customer, photographs, video, inspection, or other available information. If the actual condition of the property is materially different from the information supplied, Lavish may revise the quotation or scope of work before performing additional services.

Where our employees or contractors are required to enter a customer's property, the customer authorizes Lavish personnel to access only the areas reasonably necessary to perform the agreed service.

Customers must disclose:

• Security procedures
• Restricted areas
• Alarm systems
• Pets
• Hazardous materials
• Fragile property
• Known safety risks
• Special access instructions

Lavish may refuse or suspend a service where conditions present an unreasonable risk to our employees, contractors, customers, third parties, or property.

Customers must secure pets and other animals where necessary before our personnel enter the property. Lavish is not responsible for pets that escape, become injured, or cause damage where reasonable instructions regarding securing the animal were not followed. Where an animal presents an immediate safety risk, our personnel may pause or leave the premises until the situation has been reasonably addressed.

Fumigation and pest-control services require additional safety precautions.

Before fumigation or chemical treatment, customers must follow all instructions provided by Lavish concerning:

• Evacuation
• Occupancy
• Children
• Elderly persons
• Pets
• Food
• Cooking utensils
• Medicines
• Aquariums
• Plants
• Clothing
• Personal belongings
• Ventilation
• Re-entry time
• Post-treatment cleaning

Customers must disclose known allergies, sensitive occupants, pets, aquariums, food storage areas, or other circumstances that may be relevant to safe treatment. Customers must not re-enter a treated area until the applicable re-entry instructions have been satisfied. Customers must not interfere with, remove, dilute, relocate, or tamper with chemicals or treatment materials used during a service.

Fumigation and pest-control treatments reduce or control pests but do not necessarily guarantee permanent elimination. Results may depend on the type of pest, severity of infestation, environmental conditions, structural conditions, sanitation, neighbouring properties, and other factors. Additional treatments may be recommended or required.

Customers are responsible for following all preparation and post-treatment instructions supplied by Lavish. Failure to properly prepare the premises may affect the effectiveness of the treatment and may require an additional visit or treatment. Lavish may postpone or refuse treatment if the premises are not reasonably prepared or if conditions create an unacceptable safety risk.

Where Lavish offers laundry, cleaning, or other subscription plans:

• The subscription covers only the services stated in the selected plan.
• Subscription prices and included services will be communicated before enrollment.
• Subscription services may have specific collection, service, or delivery schedules.
• Additional services outside the subscription may attract separate charges.
• Subscription benefits are personal to the customer unless otherwise agreed.
• Subscription payments must be made according to the applicable payment schedule.
• Missed collections or appointments may be rescheduled subject to availability and the applicable policy.
• Lavish may suspend a subscription where payment remains outstanding.

If a subscription is changed, paused, cancelled, or renewed, the applicable terms communicated at the time will apply, subject to applicable law.

Customers may request cancellation or rescheduling of a booking by contacting Lavish through an approved communication channel. Cancellation or rescheduling charges, where applicable, will depend on:

• How much notice is provided;
• Whether staff, vehicles, equipment, chemicals, or other resources have already been committed;
• Whether work has already commenced;
• Whether special materials have been purchased or prepared;
• Whether the service is a recurring subscription;
• The nature of the service.

Where applicable law provides a right to cancel or obtain a refund, nothing in this section limits that right. For advance bookings, any applicable cancellation charge will be disclosed or reasonably communicated to the customer.

Where a refund is applicable, it will generally be processed using the original payment method or another mutually agreed method where appropriate. Refunds may be considered where:

• A paid service was not provided;
• Lavish cancels the service and no alternative arrangement is accepted;
• An overpayment occurred;
• A duplicate payment was made;
• A refund is otherwise required under applicable law or agreed service terms.

Where a customer requests a refund because of dissatisfaction with a completed service, Lavish may first review the complaint and, where appropriate, offer a reasonable remedy such as correction, re-service, partial refund, or other resolution. Nothing in these Terms is intended to unlawfully restrict statutory consumer rights. The FCCPC identifies consumer rights relating to cancellation, refunds, quality of services, and fair dealings under the Federal Competition and Consumer Protection Act.

We encourage customers to contact us promptly if they believe that a service was not completed as agreed. A complaint should include:

• Customer name
• Order or booking details
• Date of service
• Description of the issue
• Photographs or videos where relevant
• Payment or receipt information where applicable

We may request additional information reasonably necessary to investigate a complaint. Where appropriate, we may inspect the affected item, property, or service before determining a resolution. We aim to handle complaints fairly and within a reasonable period. Customers should first contact Lavish directly so that we have a reasonable opportunity to investigate and resolve the matter.

Where a service does not reasonably conform to the agreed scope, Lavish may, where appropriate and lawful, offer a correction or re-service. A correction may not be appropriate where:

• The customer has altered the item or property after service;
• The customer has attempted further treatment;
• The issue results from a pre-existing condition;
• The requested result was not technically achievable;
• The customer failed to follow care instructions;
• The complaint concerns a condition disclosed before service;
• The service was performed according to the agreed specifications.

Any resolution will depend on the circumstances of the particular case.

Customers should not leave valuables, cash, jewelry, important documents, electronics, or other irreplaceable property unattended during a cleaning or service appointment. For residential and commercial cleaning, customers should secure valuable or sensitive items before our personnel arrive. Where access to confidential records, offices, storage areas, or sensitive materials is necessary, customers should provide appropriate instructions and restrictions.

Lavish may refuse to accept or process items that present an unreasonable risk, including items contaminated with:

• Hazardous chemicals
• Toxic substances
• Flammable substances
• Sharps
• Biological hazards
• Unidentified substances
• Excessive bodily fluids
• Materials requiring specialist hazardous-waste handling

We may also decline items that cannot reasonably be cleaned using the services we provide.

Customers are responsible for collecting or accepting delivery of completed items within the period communicated by Lavish. Where items remain unclaimed for an extended period, Lavish may contact the customer using the available contact information. Reasonable storage or handling charges may apply where disclosed in advance. Where items remain unclaimed for a prolonged period despite reasonable attempts to contact the customer, Lavish may take further action permitted by applicable law. We will not intentionally dispose of customer property without reasonable notice where notice is practicable and legally required.

We may limit or temporarily suspend services because of:

• Equipment maintenance
• Staff availability
• Power or water interruptions
• Vehicle problems
• Weather
• Road conditions
• Public emergencies
• Security concerns
• Regulatory requirements
• Supply shortages
• Other circumstances beyond our reasonable control

Where a material delay occurs, we will make reasonable efforts to notify affected customers and provide an alternative arrangement where practicable.

Lavish will not be responsible for unreasonable delays or inability to perform services caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flooding, public emergencies, strikes, civil disturbances, government restrictions, major utility failures, transportation disruptions, security incidents, or other unforeseeable events. Where such an event affects an order or booking, we will make reasonable efforts to notify the customer and arrange rescheduling or another appropriate solution.

You may use thelavishlaundry.com for lawful purposes only. You must not:

• Attempt to gain unauthorized access to the website;
• Interfere with website security;
• Upload malicious software;
• Scrape or copy website content for unauthorized commercial purposes;
• Submit fraudulent information;
• Impersonate another person;
• Use the website to facilitate illegal activity;
• Interfere with the operation of the website;
• Attempt to access another customer's information.

We may restrict or terminate access to website features where we reasonably believe that these Terms have been violated.

We make reasonable efforts to keep information on our website accurate and current. However, service descriptions, prices, availability, photographs, promotional materials, and other information may change from time to time. Photographs showing cleaning results are illustrative and do not guarantee identical results for every item or property. We do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.

Our website may contain links to third-party websites, payment platforms, social-media pages, maps, booking systems, or other services. We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites. Your use of a third-party service may be governed by that provider's separate terms and privacy policy.

Unless otherwise stated, the website and its content, including:

• Logos
• Brand names
• Text
• Graphics
• Photographs
• Videos
• Designs
• Layouts
• Marketing materials

are owned by or licensed to Lavish and are protected by applicable intellectual-property laws. You may not reproduce, modify, distribute, sell, or commercially exploit our website content without prior written permission, except where permitted by law.

If you voluntarily provide a review, testimonial, photograph, video, or other feedback about our services, you grant Lavish permission to use that material for legitimate business and marketing purposes, subject to applicable law. We will not knowingly misrepresent a customer's experience. Customers should not submit content that:

• Is false or misleading;
• Violates another person's rights;
• Contains confidential information;
• Contains unlawful material;
• Infringes copyright or other intellectual-property rights.

Where required, we may request separate permission before using identifiable photographs or other personal content for promotional purposes.

We may collect and process personal information necessary to provide our services, process payments, communicate with customers, arrange pickup and delivery, manage bookings, handle complaints, and improve our services. Information may include names, telephone numbers, email addresses, service addresses, order information, payment-related information, and other information voluntarily provided by customers.

We will handle personal information in accordance with applicable Nigerian data-protection requirements and our Privacy Policy. Nigeria's data-protection framework places obligations around lawful and responsible handling of personal information. Please review our Privacy Policy for more information about how we collect, use, store, and protect personal information.

To the extent permitted by applicable law, Lavish will not be responsible for losses that:

• Result from information supplied inaccurately by the customer;
• Result from pre-existing damage or defects that were not caused by Lavish;
• Result from failure to follow reasonable care or safety instructions;
• Result from circumstances outside our reasonable control;
• Result from personal belongings left inside customer items where the presence of those belongings was not disclosed;
• Result from conditions that could not reasonably have been identified before service.

However, nothing in these Terms excludes, restricts, or limits any liability or consumer right that cannot lawfully be excluded, restricted, or limited under applicable law. In particular, these Terms are not intended to exclude liability arising from fraud, unlawful conduct, or other matters for which liability cannot legally be excluded.

Unless expressly stated otherwise in writing, our services are provided with the objective of achieving the agreed cleaning, laundry, treatment, or maintenance outcome. However, we do not guarantee a particular result where the outcome depends on factors outside our reasonable control, including the age, material, condition, previous treatment, contamination, staining, infestation, construction, or deterioration of an item or property.

To the extent permitted by applicable law, customers agree to be responsible for losses, claims, or reasonable costs arising directly from their:

• Intentional misconduct;
• Fraudulent information;
• Unauthorized use of our website;
• Violation of these Terms;
• Failure to disclose material information relevant to safe service delivery;
• Illegal use of our services.

This provision does not require a customer to indemnify Lavish for losses caused by Lavish's own negligence, fraud, unlawful conduct, or other circumstances where such an indemnity would be prohibited by law.

We may modify, discontinue, introduce, or change services, packages, prices, operating hours, service areas, or website features from time to time. Changes will not affect a confirmed service except where reasonably necessary due to circumstances beyond our control or where otherwise agreed with the customer.

We may update these Terms from time to time. The updated version will be posted on our website with a revised "Last Updated" date. Where a change materially affects an existing confirmed booking or subscription, we will provide reasonable notice where required. Your continued use of our website or services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

These Terms shall be interpreted in accordance with the laws applicable in the Federal Republic of Nigeria. Nothing in these Terms prevents a consumer from exercising any statutory right or pursuing any remedy available under applicable law. Where a dispute cannot be resolved directly between the customer and Lavish, the parties may use any appropriate dispute-resolution mechanism or competent regulatory or judicial authority available under applicable law.

We encourage customers to contact us first so that we can attempt to resolve complaints promptly and fairly. Where direct resolution is unsuccessful, either party may pursue any lawful dispute-resolution mechanism available under Nigerian law. Nothing in this section prevents a customer from exercising statutory rights or making a complaint to an appropriate regulatory authority. The FCCPC provides a formal consumer complaint mechanism for unresolved consumer complaints.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permissible. The remaining provisions will continue to apply.

Failure by Lavish to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with any applicable quotation, booking confirmation, invoice, service-specific terms, Privacy Policy, and other written terms communicated to the customer, constitute the agreement governing the relevant service. Where there is a conflict between these Terms and a specific written service agreement, the specific agreement will prevail to the extent of the conflict.

If you have questions, complaints, requests, or concerns regarding these Terms or our services, please contact us:

For service complaints, please provide your name, order/booking details, date of service, and a description of the issue so that we can investigate efficiently.